Refund policy

Shipping & Order Processing

  • Dirty Cookie ships nationwide across the U.S. using UPS.

  • Please allow 2–3 business days for order processing before shipping.

  • Orders are shipped Monday through Wednesday only. We do not ship on Thursdays, weekends, or holidays.

  • Perishable items cannot be in transit over a weekend and will not be delivered on Sundays, Mondays, or major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

Nationwide Shipping Guarantee

  • Orders can only be delivered to street addresses within the United States.

  • Dirty Cookie is not responsible for delays caused by incorrect or incomplete addresses.

  • Packages returned or rerouted due to address errors are subject to additional reshipping or relabeling fees.

  • Shipping fees are non-refundable if the address is incorrect, if recipient is unavailable or the business is closed at delivery time.

  • Customers are responsible for promptly storing their cookies in an airtight container, fridge, or freezer upon arrival (see product descriptions for guidance).

  • Delivery estimates do not account for weather or unexpected delays, which may affect your delivery date.

  • We recommend scheduling delivery at least 2 business day before your desired use date to allow for potential delays.

Freshness Guarantee

  • Every order is baked fresh and shipped to arrive ready to enjoy.

  • If your cookies arrive and they are not fresh, we will ship you a new order at no charge.

  • Email support@dirtycookie.com within 2 days of delivery with your order number and a photo, and we will take it from there.

  • This does not cover delays or missed deliveries caused by an incorrect address, no one being available to receive the package, or cookies not stored as directed after delivery.

Returns & Refunds

  • Due to the perishable nature of our cookies, Dirty Cookie does not accept returns or exchanges.

  • If your order arrives and is not fresh, our Freshness Guarantee above applies.

Cancellations & Modifications

  • Orders cannot be cancelled within 2 business days of the scheduled shipping or pickup date.

  • For cancellation or change requests, email support@dirtycookie.com as soon as possible. While we’ll try to accommodate, changes may not always be possible due to our production schedule.

Important Notes

  • Dirty Cookie is not responsible for lost, delayed, or damaged packages once in transit.

  • Any delivery issues should be addressed with UPS directly.

  • Gift cards are non-refundable and non-returnable.