Frequently Asked Questions

Got questions? We've got cookies. And answers. Here's everything people ask us most.

The cookies

What is a Cookie Shot?

A Cookie Shot is an edible shot glass made of soft, chewy cookie, baked to hold your drink. Fill it with milk, coffee, ice cream or Baileys, sip, then eat the glass. It's the treat that got us on Shark Tank.

What are stuffed cookies?

Big, soft-baked cookies with a gooey filling hiding inside. Our flavors include Chocolate Chip with Hazelnut Spread, White Chocolate Cookie Butter, Peanut Butter and Jelly, and Double Chocolate Salted Caramel.

Can't decide between shots and stuffed?

Get both. The Dirty 10 is 6 cookie shots and 4 stuffed cookies in one gift-ready box.

Are your cookies kosher?

Yes. Everything is made in a kosher certified facility. See our kosher certificate.

Do you have vegan or gluten free cookies?

Not right now. Sign up for our emails to be the first to hear about new flavors.

Do your cookies contain nuts?

Some flavors do, like Hazelnut Spread and Peanut Butter and Jelly. Full ingredient and allergen lists, including our facility allergen statement, are on every product page.

Freshness and storage

How long do your cookies stay fresh?

About a month in their sealed packaging, or up to 3 months in the freezer.

How should I store them?

Keep them sealed at room temperature, or pop them in the freezer to save them for later. Let frozen cookies thaw on the counter before eating.

Should I warm them up?

Stuffed cookies are next-level after 7 to 10 seconds in the microwave. That gooey center? Unreal.

What if my order doesn't arrive fresh?

Our Freshness Guarantee has you covered. Email support@dirtycookie.com within 2 days of delivery with your order number and a photo, and we'll send a fresh replacement. Full details here.

Shipping

How much is shipping?

Ground shipping is a flat $9.99 per order, and it's free on orders of $70 or more (after any discount code). Need it faster? UPS 2nd Day Air is offered at checkout for most addresses, and you'll see the price before you pay.

How long does delivery take?

Ground shipping takes 4 to 7 business days. East Coast Ground orders ship Monday to Wednesday so your cookies never spend the weekend in a truck.

Where do you ship?

We ship nationwide within the United States to street addresses. We don't deliver on weekends or holidays.

Do you have a store I can visit?

We're online only right now, so there's no walk-in shop or pickup. Everything ships fresh from our California fulfillment center.

Can I return my order?

Because our cookies are perishable, we can't accept returns or exchanges. If something's wrong, our Freshness Guarantee is here for you.

Gifts, events and business orders

Can I send cookies as a gift?

Absolutely. That's our favorite thing. Every box arrives gift-ready, and you can ship straight to the lucky person.

Do you do corporate gifts with our logo?

Yes. We create custom branded cookie gifts for companies of every size, from client thank-yous to employee gifts and events. Explore corporate gifting.

Can you do weddings and parties?

Yes. Cookie Shots make unforgettable favors and dessert bars. See weddings, parties and custom orders.

Do you sell wholesale?

We do. Apply for a wholesale account.

About us

Was Dirty Cookie on Shark Tank?

Yes. Founder Shahira Marei pitched Dirty Cookie on Shark Tank Season 13, Episode 21, which aired April 8, 2022. It was an amazing opportunity. After the show she chose not to close the deal, went on to hit her revenue plan, and is now scaling Dirty Cookie into national retailers. Read the full Shark Tank story.

Who founded Dirty Cookie?

Shahira Marei, a former aerospace project manager, founded Dirty Cookie in California in 2015 with the launch of the Cookie Shot.

How do I reach you?

Email support@dirtycookie.com and our team will get back to you Monday to Friday.